Returns and exchanges

The window

You have 30 days from the day your order is delivered to start a return. Get in touch inside that window and we'll sort it out — we're not going to argue with you on day 31 over a public holiday.

Condition

Items need to be unworn and unwashed with the original tags still attached. Try it on the way you would in a fitting room. Once a shirt has been worn to a shift or through a wash, we can't put it back into stock.

Who pays the postage

For a change of mind or a sizing swap, return postage is on you. We recommend a tracked service — until it reaches us it is still your parcel.

If the item arrived faulty, the print is defective, or we sent you the wrong thing, return postage is on us and so is the replacement. Send a photo when you contact us and we'll issue a prepaid label.

Exchanges

The fastest way to change a size is to return the original for a refund and place a new order — that way you're not waiting on our return processing before the right size ships. If the size you need is unavailable, tell us and we'll work it out.

Refunds

Refunds go back to the original payment method once the return reaches us and passes a quick condition check. Your bank decides how quickly it appears — usually a few business days after we process it.

Original shipping charges are refunded only where the return is our fault.

Starting a return

Email hello@secondassignment.com with your order number and what's wrong. That's the whole process — there's no portal to fight with.